Online Doctors: Telehealth Consultations
Skip the waiting rooms
From UTI, tonsillitis and cold sores to general medical advice, online doctors are here to help. You will receive your medication scripts via SMS during the consultation.
Here's How Simple It Is To Start Your Telehealth Consultation
Ready to chat with one of our friendly doctors without leaving the house? Getting the help you need is super easy and quick. Just follow these three simple steps to get sorted to get the urgent care you need on time.
Submit the consultation request
First up, you'll answer a few questions about your medical condition to start the consultation. It’s nothing scary – it just gives the doctor a bit of a heads-up about why you're booking in and covers your medical history.
Start consultation
Chat With Your AHPRA-Registered Doctor
A qualified General Practitioner calls you for a secure audio consult. They may guide a self-check physical examination (e.g., rash over video) and gather any relevant information or clinical requirements.
Get the treatment you require without delay
You'll get the treatment you require by the end of the consultation, which can include prescriptions, medical certificates, and referrals, depending on your diagnosis. Depending on your needs, you may get repeat prescriptions as SMS electronic prescription token, a specialist referral, a digital medical certificate or advice on next steps or local support services
Need a doctor, like, now?
Feeling under the weather? Consult with our Australian-registered doctors to get the treatment and advice you need, without leaving your home. Our doctors can treat and issue electronic prescriptions for various conditions, if clinically appropriate. Here's a quick look at the conditions we often help you via online consultation:
- Cold and flu symptoms
- UTI/ Urinary tract infection
- Asthma/COPD
- Sinusitis or sinus infections
- Tonsilitis
- Toothache
- Allergies and hay fever management
- Skin Conditions, such as acne, hyperpigmentation, photoaging
- Mild gastrointestinal issues (e.g., diarrhoea, vomiting, constipation)
- Headaches and migraines (assessment and management)
- Sexual health consultations (such as treatment for Chlamydia)
- Women's health (Bacterial Vaginosis, OCPs, Period Delay Consults, Morning After Pills)
- Quit smoking support and advice
- Herpes & Cold Sores
- Acute Gout
- Any other general health advice
- Infectious disease advice
- Men's Health (Male pattern baldness, Premature Ejaculation, Erectile Dysfunction)
- HRTs (Menopausal Consultations)
- If your regular medication is not available via our express prescription service
- If you need a medical certificate for more than 2 days
- If you need a medical certificate to defer your exam or assessments
- If you need to add a specific diagnosis or additional comments on your Medical Certificate
Important: Telehealth is not suitable for medical emergencies. If you are experiencing severe symptoms such as chest pain, difficulty breathing, severe bleeding, suspected stroke, or any critical condition, please call 000 or attend your nearest emergency department immediately.
- Zero wait times – book a telehealth consult in minutes and avoid crowded clinics where the spread of illness is higher.
- Quality care, every call – every doctor is AHPRA-registered and trained in digital health best practice to deliver consistent quality of care.
- Anywhere, any device – speak to a doctor from different locations on a mobile phone, tablet, or laptop. Perfect for regional areas with limited health centres.
- Secure & private – end-to-end encrypted calls and SMS electronic prescriptions protect your Health Record and contact details.
Our telehealth consultations are ideal for acute minor illnesses that require professional advice and prompt treatment from our Australian-registered doctors. Our doctors will thoroughly assess you over the phone to diagnose, advise, and manage various conditions. The outcome of the consultations may include prescriptions to control your symptoms, including antibiotics and antivirals, medical certificates if you need time off from work, and referrals when clinically appropriate.
In addition to our general consultation options, you have the option to request our express services, where you may not have a particular acute issue but simply need a prescription renewal or a medical certificate for one to two days off.
Our other services include:
- Need a 1-2 day medical certificate for a simple cold? Check out our express certificates from just $19.90.
- Need your regular prescriptions refilled? Our express prescription service has you covered.
- Your specialist appointment is coming up, but you can’t book an appointment with your GP for a new or renewal of your referral? You can request specialist referrals in minutes via our Specialist Referral pathway.
Living hundreds of kilometres from the nearest GP no longer means long trips or disrupted continuity of care. With NextClinic you access primary care from your own lounge room while we coordinate with local healthcare providers if on-the-ground help is needed. We are commited to accessible medical services and better public health for every Australians.
- NextClinic adheres to Department of Health telehealth guidelines and the Australian Government’s Digital Health framework.
- Doctors keep detailed medical records to monitor adverse events and ensure follow-up.
- We respect existing relationships with your family members, regular GP, or other General Practice teams for seamless hand-offs.
- Our clinical information system uses bank-level security so you can rest assured that your data is safe with us
- All services follow Australian Government Department of Health telehealth standards and public health order requirements.
Frequently Asked Questions
Still have questions? Visit our FAQs page for further information on telehealth consultation.