Online Doctors: Telehealth Consultations
Available Australia-wide
If you need an urgent consultation or prompt treatment for a variety of health concerns, our Australian-registered doctors can offer you quality and efficient healthcare within a one-hour time frame. Skip the waiting rooms and speak to our doctors now for a faster recovery.
Doctors are online from 6 am to 12 midnight AEST, must be 18+ to use our services.
Start your consultation for $49.90
Need a doctor, like, now?
Feeling under the weather? Consult with our Australian-registered doctors to get the treatment and advice you need, without leaving your home. Here's a quick look at the conditions we often help you via online consultation:
- Cold and flu symptoms
- UTI/ Urinary tract infection
- Asthma/COPD
- Sinusitis or sinus infections
- Tonsilitis
- Toothache
- Allergies and hay fever management
- Simple skin conditions, such as acne advice
- Mild gastrointestinal issues (e.g., diarrhoea, vomiting, constipation)
- Headaches and migraines (assessment and management)
- Sexual health consultations, advice
- Contraception advice and prescriptions
- Quit smoking support and advice
- Herpes & Cold Sores
- Acute Gout
- Any other general health advice
- If your regular medication is not available via our express prescription service
- If you need a medical certificate for more than 2 days
- If you need a medical certificate to defer your exam or assessments
- If you need to add a specific diagnosis or additional comments on your Medical Certificate
Important: Telehealth is not suitable for medical emergencies. If you are experiencing severe symptoms such as chest pain, difficulty breathing, severe bleeding, suspected stroke, or any critical condition, please call 000 or attend your nearest emergency department immediately.
Here's How Simple It Is To Start Your Telehealth Consultation
Ready to chat with one of our friendly doctors without leaving the house? Getting the help you need is super easy and quick. Just follow these three simple steps to get sorted to get the treatment you need on time.
1. Submit the consultation request
First up, you'll answer a few questions to start the consultation. It’s nothing scary – it just gives the doctor a bit of a heads-up about why you're booking in and covers some basic health details. Should only take you a few minutes!
1. Submit the consultation request
First up, you'll answer a few questions to start the consultation. It’s nothing scary – it just gives the doctor a bit of a heads-up about why you're booking in and covers some basic health details. Should only take you a few minutes!
2. Chat With Your AHPRA-Registered Doctor
Next, you'll connect with one of our lovely, fully qualified AHPRA-registered Australian doctors for your secure telehealth consultation via a phone call. This is your chance to have a proper chat about what’s bothering you, ask any questions you have, and work out the best plan together.
2. Chat With Your AHPRA-Registered Doctor
Next, you'll connect with one of our lovely, fully qualified AHPRA-registered Australian doctors for your secure telehealth consultation via a phone call. This is your chance to have a proper chat about what’s bothering you, ask any questions you have, and work out the best plan together.
3. Get the treatment you require without delay
You'll get the treatment you require by the end of the consultation, which can include prescriptions, medical certificates, and referrals, depending on your diagnosis. Easy peasy!
3. Get the treatment you require without delay
You'll get the treatment you require by the end of the consultation, which can include prescriptions, medical certificates, and referrals, depending on your diagnosis. Easy peasy!
Why Choose NextClinic
Healthcare just got a whole lot easier! At NextClinic, we've thrown out the old rulebook to create a service that actually works for you. Here's what makes us different:
- Couch Consultations - See a doctor while still in your PJs! No need to leave home
- No More Waiting Games - Wave goodbye to packed waiting rooms and cross-town commutes
- Your Secrets Are Safe - We're serious about privacy with bank-level security that keeps your info between just you and your doctor
- We're Up When You Are - Need help at 6am? How about 11pm? We're here from dawn till late (6am-midnight) every day
Skip the waiting room and start your online GP consultation here
What Our Online Doctors Can Help You With
Our Telehealth consultations are ideal for acute minor illnesses that require professional advice and prompt treatment from our Australian-registered doctors. Our doctors will thoroughly assess you over the phone to diagnose, advise, and manage various conditions. The outcome of the consultations can include prescriptions, medical certificates if you need time off from work, and referrals when clinically appropriate.
In addition to our general consultation options, you have the option to request our express services, where you may not have a particular acute issue but simply need a prescription renewal or a medical certificate for one to two days off.
Our other services include:
- Need a 1-2 day medical certificate for a simple cold? Check out our express certificates from just $19.90.
- Need your regular prescriptions refilled? Our express prescription service has you covered.
- Your specialist appointment is coming up, but you can’t book an appointment with your GP for a new or renewal of your referral? You can request specialist referrals in minutes via our Specialist Referral pathway.
FAQs
What is a telehealth doctor consultation in Australia?
The NextClinic telehealth platform allows you to consult with a doctor remotely via phone call. During the consultation, the doctor will discuss your medical concerns, provide advice, and may recommend treatments or medications.
Do I need to book an appointment to speak with the doctor?
No, you do not need to book an appointment. Simply submit a request for a telehealth consultation, and the doctor will call you within one business hour.
What can I discuss with a health practitioner during a telehealth consultation?
You can discuss a wide range of health concerns, including symptoms, medical history, and other health-related issues. The practitioner will provide medical advice and, if necessary, the doctor will initiate treatment, such as antibiotic prescriptions, medical certificates, or referral letters.
Can I request an antibiotic prescription from the online doctor?
Yes, the doctor will prescribe antibiotics if clinically appropriate after the telehealth consultation.
Can I request a medical certificate online to defer my exam and assessment?
Yes, our doctor will thoroughly assess your medical condition during the online consultation and provide you with a medical certificate if deemed necessary.
Can I request a medical certificate for multiple days via telehealth consultation?
Yes, if your illness requires treatment and rest for multiple days to recover, our doctors will issue medical certificates for multiple days as the outcome of the online consultation.
Can an online doctor provide prescriptions?
Yes, AHPRA-accredited medical practitioners can issue prescriptions during telehealth consultations if deemed necessary. Approved prescriptions are sent to you via SMS for your convenience.
What if I miss the call from my health practitioner?
The doctor will attempt to call you again within 15 minutes. You can also reach out to our support team at support@nextclinic.com.au if you have further questions.
When will I receive the outcome of my online consultation?
If clinically appropriate, the doctor may issue your e-scripts, medical certificate or specialist referral during the consultation. You should receive them instantly during the consultation or within a few minutes after it concludes.
Will I get a refund if I don't receive what I request?
The outcome of the consultation is at the discretion and clinical judgment of the doctor. We cannot guarantee that the doctor will prescribe what you ask for or issue the medical certificate you request. General consultation fees are non-refundable regardless of the outcome.
Can you create a mental health care plan via telehealth consultations?
No, we cannot create a mental health care plan through this pathway.
Is there an age limit to use your service?
You must be at least 18 years old to use our services currently. We will be rolling out our services to minors soon. Please stay tuned.
Are telehealth consultations at NextClinic bulk-billed?
Our telehealth consultations are 100% private.
What are your hours of operation?
Our doctors are online from 6 am to midnight AEST, 7 days a week.
How can I find a doctor for after-hours consultations?
With NextClinic, you can consult with licensed Australian doctors online from 6 am to midnight, ensuring access to healthcare at any time, including after-hours, weekends, and public holidays.
Still have questions?
Visit our FAQs page for more information on telehealth consultation.