Online Doctors: Telehealth Consultations
Skip the waiting rooms, see a doctor from your own home—today.
From coughs to chronic conditions, NextClinic connects you with fully licensed General Practitioners for fast, high-quality care anywhere in Australia, including remote areas and busy cities alike.
Doctors are online from 6 am to 12 midnight AEST, must be 18+ to use our services.
Start your consultation for $49.90
Need a doctor, like, now?
Feeling under the weather? Consult with our Australian-registered doctors to get the treatment and advice you need, without leaving your home. Here's a quick look at the conditions we often help you via online consultation:
- Cold and flu symptoms
- UTI/ Urinary tract infection
- Asthma/COPD
- Sinusitis or sinus infections
- Tonsilitis
- Toothache
- Allergies and hay fever management
- Simple skin conditions, such as acne advice
- Mild gastrointestinal issues (e.g., diarrhoea, vomiting, constipation)
- Headaches and migraines (assessment and management)
- Sexual health consultations, advice
- Contraception advice and prescriptions
- Quit smoking support and advice
- Herpes & Cold Sores
- Acute Gout
- Any other general health advice
- Infectious disease advice
- If your regular medication is not available via our express prescription service
- If you need a medical certificate for more than 2 days
- If you need a medical certificate to defer your exam or assessments
- If you need to add a specific diagnosis or additional comments on your Medical Certificate
Important: Telehealth is not suitable for medical emergencies. If you are experiencing severe symptoms such as chest pain, difficulty breathing, severe bleeding, suspected stroke, or any critical condition, please call 000 or attend your nearest emergency department immediately.
Here's How Simple It Is To Start Your Telehealth Consultation
Ready to chat with one of our friendly doctors without leaving the house? Getting the help you need is super easy and quick. Just follow these three simple steps to get sorted to get the urgent care you need on time.
1. Submit the consultation request
First up, you'll answer a few questions about your medical condition to start the consultation. It’s nothing scary – it just gives the doctor a bit of a heads-up about why you're booking in and covers your medical history.
1. Submit the consultation request
First up, you'll answer a few questions about your medical condition to start the consultation. It’s nothing scary – it just gives the doctor a bit of a heads-up about why you're booking in and covers your medical history.
2. Chat With Your AHPRA-Registered Doctor
A qualified General Practitioner calls you for a secure audio consult. They may guide a self-check physical examination (e.g., rash over video) and gather any relevant information or clinical requirements.
2. Chat With Your AHPRA-Registered Doctor
A qualified General Practitioner calls you for a secure audio consult. They may guide a self-check physical examination (e.g., rash over video) and gather any relevant information or clinical requirements.
3. Get the treatment you require without delay
You'll get the treatment you require by the end of the consultation, which can include prescriptions, medical certificates, and referrals, depending on your diagnosis. Depending on your needs, you may get repeat prescriptions as SMS electronic prescription token, a specialist referral, a digital medical certificate or sdvice on next steps or local support services
3. Get the treatment you require without delay
You'll get the treatment you require by the end of the consultation, which can include prescriptions, medical certificates, and referrals, depending on your diagnosis. Depending on your needs, you may get repeat prescriptions as SMS electronic prescription token, a specialist referral, a digital medical certificate or sdvice on next steps or local support services
Why Choose NextClinic
- Zero wait times – book a telehealth consult in minutes and avoid crowded clinics where the spread of illness is higher.
- Quality care, every call – every doctor is AHPRA-registered and trained in digital health best practice to deliver consistent quality of care.
- Anywhere, any device – speak to a doctor from different locations on a mobile phone, tablet, or laptop. Perfect for regional areas with limited health centres.
- Continuity of care – your health information, secure medical records, and IHI number stay linked to your account so you can easily provide them to your regular GP or preferred Medical Centre whenever you choose.
- Secure & private – end-to-end encrypted calls and SMS electronic prescriptions protect your Health Record and contact details.
Skip the waiting room and start your online GP consultation here
What Our Online Doctors Can Help You With
Our Telehealth consultations are ideal for acute minor illnesses that require professional advice and prompt treatment from our Australian-registered doctors. Our doctors will thoroughly assess you over the phone to diagnose, advise, and manage various conditions. The outcome of the consultations can include prescriptions, medical certificates if you need time off from work, and referrals when clinically appropriate.
In addition to our general consultation options, you have the option to request our express services, where you may not have a particular acute issue but simply need a prescription renewal or a medical certificate for one to two days off.
Our other services include:
- Need a 1-2 day medical certificate for a simple cold? Check out our express certificates from just $19.90.
- Need your regular prescriptions refilled? Our express prescription service has you covered.
- Your specialist appointment is coming up, but you can’t book an appointment with your GP for a new or renewal of your referral? You can request specialist referrals in minutes via our Specialist Referral pathway.
Caring for Remote & Regional Areas
Living hundreds of kilometres from the nearest GP no longer means long trips or disrupted continuity of care. With NextClinic you access primary care from your own lounge room while we coordinate with local healthcare providers if on-the-ground help is needed. We are commited to accessible medical services and better public health for every Australians.
Safety, Quality & Compliance
- NextClinic adheres to Department of Health telehealth guidelines and the Australian Government’s Digital Health framework.
- Doctors keep detailed medical records to monitor adverse events and ensure follow-up.
- We respect existing relationships with your family members, regular GP, or other General Practice teams for seamless hand-offs.
- Our clinical information system uses bank-level security so you can rest assured that your data is safe with us
- All services follow Australian Government Department of Health telehealth standards and public health order requirements.
FAQs
What is a telehealth doctor consultation in Australia?
The NextClinic telehealth platform allows you to make remote consultations with a doctor via phone call. During the consultation, the doctor will discuss your medical concerns, health issues, provide advice, and may recommend treatments or medications.
Do I need to book an appointment to speak with the doctor?
No, you do not need to book an appointment. Simply submit a request for a telehealth consultation, and the doctor will call you within one business hour.
What can I discuss with a health practitioner during a telehealth consultation?
You can discuss a wide range of health concerns, including symptoms, medical history, and other health-related issues. The practitioner will provide medical advice and, if necessary, the doctor will initiate treatment, such as antibiotic prescriptions, medical certificates, or referral letters.
Can I request an antibiotic prescription from the online doctor?
Yes, the doctor will prescribe antibiotics if clinically appropriate after the telehealth consultation.
Can I request a medical certificate online to defer my exam and assessment?
Yes, our doctor will thoroughly assess your medical condition during the online consultation and provide you with a medical certificate if deemed necessary.
Can I request a medical certificate for multiple days via telehealth consultation?
Yes, if your illness requires treatment and rest for multiple days to recover, our doctors will issue medical certificates for multiple days as the outcome of the online consultation.
Can an online doctor provide prescriptions?
Yes, AHPRA-accredited medical practitioners can issue prescriptions during telehealth consultations if deemed necessary. Approved prescriptions are sent to you via SMS for your convenience.
What if I miss the call from my health practitioner?
The doctor will attempt to call you again within 15 minutes. You can also reach out to our support team at support@nextclinic.com.au if you have further questions.
When will I receive the outcome of my online consultation?
If clinically appropriate, the doctor may issue your e-scripts, medical certificate or specialist referral during the consultation. You should receive them instantly during the consultation or within a few minutes after it concludes.
Will I get a refund if I don't receive what I request?
The outcome of the consultation is at the discretion and clinical judgment of the doctor. We cannot guarantee that the doctor will prescribe what you ask for or issue the medical certificate you request. General consultation fees are non-refundable regardless of the outcome.
Can you create a mental health treatment plan via telehealth consultations?
No, we cannot create a mental health care plan through this pathway.
Can you provide weight loss plan via GP telehealth consultations?
No, we cannot create them through this pathway but we are working hard behind the scene to bring them to you.
Will I still need to visit a clinic?
Only if a hands-on exam with your regular doctor is essential. Otherwise, remote consultations cover most general health concerns.
Is there an age limit to use your service?
You must be at least 18 years old to use our services currently. We will be rolling out our services to minors soon. Please stay tuned.
Are telehealth consultations at NextClinic bulk-billed?
Our telehealth consultations are 100% private. Bulk billing is not available, and no medicare rebate.
What are your hours of operation?
Our doctors are online from 6 am to midnight AEST, 7 days a week.
How can I find a doctor for after-hours consultations?
With NextClinic, you can consult with licensed Australian doctors online from 6 am to midnight, ensuring access to healthcare at any time, including after-hours, weekends, and public holidays.
Is my data shared with anyone?
Only as needed for safe medical care (e.g., your regular GP or pharmacy). We never sell your data. We are here to solve your health problem, not create more!
Do you provide video consultation?
No, the consultations are done through a phone call but we are working to add video conference capability to our software suite so that you can talk with our doctors face-to-face via a video call. Video conferencing, coming soon!
Still have questions?
Visit our FAQs page for further information on telehealth consultation.