Online Medical Certificates

Your online medical certificate will include the clinic's name, address, contact information, and the doctor's particulars such as their name, signature, and AHPRA registration number.

It will also feature the date the medical certificate is issued and the date you are unable to attend work or school. Detailed medical conditions will not be shown for confidentiality reasons.

Your name and the date you have chosen will appear exactly on the online medical certificate. It's most important that you spell your name correctly and choose the correct dates.

You will receive your medical certificate in your email within an hour. We strive to approve it within 15 minutes in most cases. Please ensure that you received the payment receipt from us. f you didn't receive it, it is very likely that you entered the wrong email.

Also, be sure to check your spam folder to make sure it has not been sent there.Or you can download from your patient portal within an hour from your request.

Our doctors may call you if deemed necessary before approval of your online medical certificate.

We currently offer single-day or two-day medical certificates online in Australia for minor self-limiting illnesses, such as cold and flu, which usually don't require prescriptions other than rest and hydration.

Sorry, we cannot backdate online medical certificates. However, a two-day medical certificate can cover up to 24 hours before the digital consultation date.

You may find more answers about backdated certificates here.

Yes, the age limit for our current Online Medical Certificate pathway is 18 years and above. This is because minors require longer consultations, which we do not currently provide. We will be offering such services in the near future, so please stay tuned.

When you requested an MC, your account was created using the email address you provided. You can simply set or reset your password to log in to your account/patient portal. If your request hasn’t been approved yet, you should see it as pending. Once it’s issued, you’ll be able to download it.

If you don’t see the pending request or the MC to download, you may have entered the wrong or a different email address. If you have any doubts, please contact support@nextclinic.com.au.

You should contact support immediately by emailing support@nextclinic.com.au.

Unfortunately, we won't be able to change the dates on the already issued medical certificates. If your medical certificate request has not yet been reviewed by the doctor, and if you email support promptly, the doctor will simply reject your request, and you won't be charged. You can then easily request a new one with the correct date.

Each online medical certificate issued by NextClinic includes a QR code that allows employers and schools to easily verify its authenticity, ensuring that your sick leave certificate online is legitimate and accepted.

No, we cannot provide medical certificates for purposes outside of the workplace and study.

Due to the limitations of telehealth, NextClinic will not be able to issue medical certificates for the following purposes, but not limited to, under any circumstances:

- Fit to work / return to work

- Back to school clearance

- Centrelink certificates

- Work cover / compensation purposes

- Court or police station attendances

No, our online medical certificates come with standard information without detailing the illness for the purpose of confidentiality.

Yes, you can request a 2-day medical certificate if you need to take more than one day off. This option is perfect for minor illnesses that require a bit more time to recover.

Yes, there is a fee for obtaining an online medical certificate. Medical Certificates are certified by Australian-registered doctors. Prices start at $19.90 for a single-day certificate and $29.90 for a two-day certificate. The process is quick, affordable, and convenient, making it easy to get a doctor's certificate online without hassle.

You won't be charged until your request for a medical certificate has been approved. If our doctors reject your medical certificate based on clinical judgment or any other reason, you won't be charged. You should receive a rejection email along with a refund receipt from Stripe in such cases.