Yes, an online medical certificate in Australia is as valid as one obtained in person, provided it is issued by a legitimate provider such as Australian-registered doctors.

You can learn more about the evidence required by your employer when you are sick in the Fair Work Act 2009 s.107 .

It is always advisable to check with your employer and school/university regarding their sick leave policies and the evidence they accept to ensure eligibility for paid sick leave with an online medical certificate.

Our Medical Certificates come with a QR code so that your employer and school/university can verify easily.

Your online medical certificate, requested via express pathway, will include the clinic's name, address, contact information, and the doctor's particulars such as their name, signature, and AHPRA registration number.

It will also feature the date the medical certificate is issued and the date you are unable to attend work or school. Detailed medical conditions will not be shown for confidentiality reasons.

Your name and the date you have chosen will appear exactly on the online medical certificate. It's most important that you spell your name correctly and choose the correct dates.

Yes, you can definitely request this by booking a telehealth consultation, during which doctors will conduct a thorough consultation with you and include the details as per your request.

You will receive your medical certificate in your email within an hour. We strive to approve it within 15 minutes in most cases. Please ensure that you received the payment receipt from us. f you didn't receive it, it is very likely that you entered the wrong email.

Also, be sure to check your spam folder to make sure it has not been sent there.Or you can download from your patient portal within an hour from your request.

Our doctors may call you if deemed necessary before approval of your online medical certificate requested via express pathway.

Our doctors will call you for all online medical certificates requested via General Cosnutlations pathway.

You can request 1–2 day medical certificates via the express pathway. If you require more than 2 days or a multi-day medical certificate, please request a consultation with our doctors, who can issue the medical certificate and initiate any necessary treatment to support your faster recovery.

Our two-day medical certificate covers up to 24 hours before the date of your digital consultation. If you need your medical certificate to cover more than 24 hours prior, please feel free to request a telehealth consultation. Doctors can cover a few days before the consultation date, as long as you are still experiencing the same illness at the time of the request.

Yes, the age limit for our current Online Medical Certificate pathway is 18 years and above. This is because minors require longer consultations, which we do not currently provide. We will be offering such services in the near future, so please stay tuned.

When you requested an MC, your account was created using the email address you provided. You can simply set or reset your password to log in to your account/patient portal. If your request hasn’t been approved yet, you should see it as pending. Once it’s issued, you’ll be able to download it.

If you don’t see the pending request or the MC to download, you may have entered the wrong or a different email address. If you have any doubts, please contact support@nextclinic.com.au.

You should contact support immediately by emailing support@nextclinic.com.au.

You can contact support within 24 hours if you have requested the wrong dates. We cannot amend the dates of issued medical certificates after 24 hours of issuance.

Each online medical certificate issued by NextClinic includes a QR code that allows employers and schools to easily verify its authenticity, ensuring that your sick leave certificate online is legitimate and accepted.

No, we cannot provide medical certificates for purposes outside of the workplace and study.

Due to the limitations of telehealth, NextClinic will not be able to issue medical certificates for the following purposes, but not limited to, under any circumstances:

- Fit to work / return to work

- Back to school clearance

- Centrelink certificates

- Work cover / compensation purposes

- Court or police station attendances

Yes, you can request a telehealth consultation with our doctors, where you can discuss the specific details required for your certificate. Our doctors can issue a medical certificate outlining the requested details, with your consent.

Yes, you can request a telehealth consultation with our doctors if you require a medical certificate for multiple days. During the consultation, our doctors can assess your condition, initiate treatment, and issue a multi-day medical certificate if deemed appropriate.

Yes, there is a fee for obtaining an online medical certificate. Medical Certificates are certified by Australian-registered doctors. Prices start at $19.90 for a single-day certificate and $29.90 for a two-day certificate. The process is quick, affordable, and convenient, making it easy to get a doctor's certificate online without hassle.

You won't be charged until your request for a medical certificate has been approved. If our doctors reject your medical certificate based on clinical judgment or any other reason, you won't be charged. You should receive a rejection email along with a refund receipt from Stripe in such cases.