FAQ

Our telehealth service simplifies obtaining an Online Medical Certificate and Specialist Referral Letters. Request a medical certificate or specialist referral by starting the digital consultation and answering clinically formulated questions. An Australian-registered doctor will review your request within an hour. If approved after consultation, you’ll receive your online doctor’s certificate or specialist referral via email, or you can download it from your patient portal. Our process ensures quick, efficient, and convenient service for your health and peace of mind.

NextClinic is a 100% private clinic, and the consultations are not covered by Medicare. However, we keep our prices competitive so that they won't break your wallet for the simple matters that can be addressed easily via online consultations.

We prioritize your data privacy and security at our online telehealth service. Our platform is built to adhere to all relevant data protection regulations, ensuring the highest level of security for your personal and medical information. We implement robust technical safeguards and stringent organizational procedures to prevent unauthorized access or disclosure of your data.

For a comprehensive understanding of our commitment to data privacy, please consult our Privacy Policy. It outlines how we securely collect, utilize, and safeguard your information to protect your privacy.

At NextClinic, our healthcare professionals are Australian-registered doctors, ensuring you receive care from fully licensed and thoroughly vetted medical experts.

We are working day and night to expand our services beyond medical certificates, carer's certificates and online specialist referrals. Stay tuned, and if we stay on track, they will be available within the next 3-6 months.

NextClinic doctors are caring and will complete your request on time. We boast the best and simplest technology that is second to none in the market.

You can log in to your patient portal (https://nextclinic.com.au/login) by entering your credentials. Your account was set up, and a welcome email was sent to you when you first requested a medical certificate from us. If you haven't set up your account yet, you can still try to log in by clicking "Forgot password" and following the prompts to reset it.

Your online medical certificate will include the clinic's name, address, contact information, and the doctor's particulars such as their name, signature, and AHPRA registration number.

It will also feature the date the medical certificate is issued and the date you are unable to attend work or school. Detailed medical conditions will not be shown for confidentiality reasons.

Your name and the date you have chosen will appear exactly on the online medical certificate. It's most important that you spell your name correctly and choose the correct dates.

You will receive your medical certificate in your email within an hour. We strive to approve it within 15 minutes in most cases. Please ensure that you received the payment receipt from us. f you didn't receive it, it is very likely that you entered the wrong email.

Also, be sure to check your spam folder to make sure it has not been sent there.Or you can download from your patient portal within an hour from your request.

Our doctors may call you if deemed necessary before approval of your online medical certificate.

We currently offer single-day or two-day medical certificates online in Australia for minor self-limiting illnesses, such as cold and flu, which usually don't require prescriptions other than rest and hydration.

Sorry, we cannot backdate online medical certificates. However, a two-day medical certificate can cover up to 24 hours before the digital consultation date.

You may find more answers about backdated certificates here.

Yes, the age limit for our current Online Medical Certificate pathway is 18 years and above. This is because minors require longer consultations, which we do not currently provide. We will be offering such services in the near future, so please stay tuned.

When you requested an MC, your account was created using the email address you provided. You can simply set or reset your password to log in to your account/patient portal. If your request hasn’t been approved yet, you should see it as pending. Once it’s issued, you’ll be able to download it.

If you don’t see the pending request or the MC to download, you may have entered the wrong or a different email address. If you have any doubts, please contact support@nextclinic.com.au.

You should contact support immediately by emailing support@nextclinic.com.au.

Unfortunately, we won't be able to change the dates on the already issued medical certificates. If your medical certificate request has not yet been reviewed by the doctor, and if you email support promptly, the doctor will simply reject your request, and you won't be charged. You can then easily request a new one with the correct date.

Each online medical certificate issued by NextClinic includes a QR code that allows employers and schools to easily verify its authenticity, ensuring that your sick leave certificate online is legitimate and accepted.

No, we cannot provide medical certificates for purposes outside of the workplace and study.

Due to the limitations of telehealth, NextClinic will not be able to issue medical certificates for the following purposes, but not limited to, under any circumstances:

- Fit to work / return to work

- Back to school clearance

- Centrelink certificates

- Work cover / compensation purposes

- Court or police station attendances

No, our online medical certificates come with standard information without detailing the illness for the purpose of confidentiality.

Yes, you can request a 2-day medical certificate if you need to take more than one day off. This option is perfect for minor illnesses that require a bit more time to recover.

Yes, there is a fee for obtaining an online medical certificate. Medical Certificates are certified by Australian-registered doctors. Prices start at $19.90 for a single-day certificate and $29.90 for a two-day certificate. The process is quick, affordable, and convenient, making it easy to get a doctor's certificate online without hassle.

You won't be charged until your request for a medical certificate has been approved. If our doctors reject your medical certificate based on clinical judgment or any other reason, you won't be charged. You should receive a rejection email along with a refund receipt from Stripe in such cases.

You will be asked to fill out a request form detailing your symptoms, needs and some medical history. One of our Australian-Registered doctors will then call you for a short consultation before issuing an online referral letter to a specialist. The referral is valid and can be used just like a normal referral from your GP.

You can consult with one of our doctors to obtain a specialist referral letter online for just $39.90.

Most of NextClinic’s online specialist referral letters are issued within the hour after a short consultation. We have doctors available between 6 am and midnight, 7 days a week

Contact our customer support team at support@nextclinic.com.au for assistance with any concerns regarding your referral or the provider.