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The NextClinic telehealth platform allows you to make remote consultations with a doctor via phone call. During the consultation, the doctor will discuss your medical concerns, health issues, provide advice, and may recommend treatments or medications.

No, you do not need to book an appointment. Simply submit a request for a telehealth consultation, and the doctor will call you within one business hour.

You can discuss a wide range of health concerns, including symptoms, medical history, and other health-related issues. The practitioner will provide medical advice and, if necessary, the doctor will initiate treatment, such as antibiotic prescriptions, medical certificates, or referral letters.

Yes, the doctor will prescribe antibiotics if clinically appropriate after the telehealth consultation.

Yes, our doctor will thoroughly assess your medical condition during the online consultation and provide you with a medical certificate if deemed necessary.

Yes, if your illness requires treatment and rest for multiple days to recover, our doctors will issue medical certificates for multiple days as the outcome of the online consultation.

Yes, AHPRA-accredited medical practitioners can issue prescriptions during telehealth consultations if deemed necessary. Approved prescriptions are sent to you via SMS for your convenience.

The doctor will attempt to call you again within 15 minutes. You can also reach out to our support team at support@nextclinic.com.au if you have further questions.

If clinically appropriate, the doctor may issue your e-scripts, medical certificate or specialist referral during the consultation. You should receive them instantly during the consultation or within a few minutes after it concludes.

The outcome of the consultation is at the discretion and clinical judgment of the doctor. We cannot guarantee that the doctor will prescribe what you ask for or issue the medical certificate you request. General consultation fees are non-refundable regardless of the outcome.

No, we cannot create a mental health care plan through this pathway.

No, we cannot create them through this pathway . You’ll need to submit your weight loss treatment request via our weight loss treatment plan https://nextclinic.com.au/weight-loss.

Only if a hands-on exam with your regular doctor is essential. Otherwise, remote consultations cover most general health concerns.

You must be at least 18 years old to use our services currently. We will be rolling out our services to minors soon. Please stay tuned.

Our telehealth consultations are 100% private. Bulk billing is not available, and no medicare rebate.

Our doctors are online from 6 am to midnight AEST, 7 days a week.

With NextClinic, you can consult with licensed Australian doctors online from 6 am to midnight, ensuring access to healthcare at any time, including after-hours, weekends, and public holidays.

Only as needed for safe medical care (e.g., your regular GP or pharmacy). We never sell your data. We are here to solve your health problem, not create more!

No, the consultations are done through a phone call but we are working to add video conference capability to our software suite so that you can talk with our doctors face-to-face via a video call. Video conferencing, coming soon!

Absolutely, our doctors can assess your symptoms over the phone and issue UTI antibiotics as an e-script if clinically appropriate.

Yes. NextClinic doctors can issue a compounded medication script if clinically appropriate. Please note that all clinical decisions are made at the discretion of the treating doctor.

We do not initiate weight loss medications through our general consultation pathway.

However, our doctors can assess your suitability and, where clinically appropriate, prescribe weight loss medications through our dedicated Weight Loss service: https://nextclinic.com.au/weight-loss. This pathway includes a more comprehensive medical assessment to ensure the treatment is safe and appropriate for you.